FAQs

How can I contact Smart-Vibe?

You can email us at smartvibe.online@gmail.com, and our customer support team will be happy to assist you!

Do you ship worldwide?

Yes, we offer worldwide shipping.

Where do you ship from?

We ship orders from our warehouse in [Your location, e.g., China, Poland, USA].

Can I change or cancel my order?

We aim to process orders as quickly as possible, so any changes or cancellations must be requested within 12 hours of placing the order. After this period, we won’t be able to make changes, but you can return your order once received for a full refund.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow extra time for processing during holidays and sale periods. We process orders Monday through Friday, and it typically takes 1-3 business days before the order is shipped the next business day.

How long will it take to receive my order?

Orders typically arrive within 2-4 weeks, depending on your location.

What if I don’t receive my order?

If you don’t receive your order within 30 days of shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

The prices displayed on our website are tax-free in US Dollars. You may be required to pay customs duties and taxes once your order arrives, depending on your country’s regulations. These fees are your responsibility and are not covered by us. We are also not responsible for customs delays. For more details, please contact your local customs office.

How can I return an item?

To initiate a return, please contact us at smartvibe.online@gmail.com.

What if I receive a defective, incorrect, or damaged product?

If you receive an incorrect, defective, or damaged product, please contact us as soon as possible. Provide your order number along with photos of the product. We will do our best to resolve the issue as quickly as possible.

When will I receive my refund?

Refunds will be issued to the original payment method. If you paid by credit or debit card, the refund should appear in your account within 7-10 business days after the return is processed. If you haven’t received your refund yet, please check with your bank or card issuer.